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Lori® Device Protection

Welcome to Lori! Log in to your account here.

Important changes are coming to Lori® Device Protection Plans.

Starting on December 7, 2022, Lori Device Protection plans will no longer be sold. If you have a Starter, Essential, No Worries, or Spoil Me plan, we’ll continue to support your device until the end of your plan term. As of the last date of your plan term, we are electing to non-renew your current plan per your coverage documents. As a result, your protected device will no longer be covered once your current policy ends.

Lori Smart(er) Phone Protection
👋 Hi! I'm Lori.  Get a personalized quote in less than a minute.
Lorica, LLC., a licensed insurance agent.
*This benefit is available for select plans only.

What our customers are saying

It's a good thing my phone was protected by Lori. My iPhone was dropped face flat and they were able to resolve my issue that weekend to which I was very surprised. I will definitely be using Lori to protect all my devices.

Cole From Ohio

Lori revolutionized the way phone insurance is handled. They simply blew my mind by the entire process. I will remain a customer. Simply incredible.


Eugene from New Jersey

★★★★★
Fast, and easy!
Got my quote in under 10 minutes. Much easier and less expensive than I could have imagined!


App Store Review

It's a good thing my phone was protected by Lori. My iPhone was dropped face flat and they were able to resolve my issue that weekend to which I was very surprised. I will definitely be using Lori to protect all my devices.

Cole From Ohio

Customer service is top-notch and communication is the best I have ever dealt with for any company!!! You get responses from an actual human! Don't question having coverage from Lori, just get it. You will be thankful you did!

Shannon from Oregon

Lori revolutionized the way phone insurance is handled. They simply blew my mind by the entire process. I will remain a customer. Simply incredible.

Eugene from New Jersey

★★★★★
Fast, and easy!
Got my quote in under 10 minutes. Much easier and less expensive than I could have imagined!

App Store Review

Frequently Asked Questions
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How do I leverage my manufacturer warranty to get my device fixed?

Great news! If you purchased a new device, it's under a manufacturer's warranty usually for 12  months from the date you received the device. Going this route, you can get your device fixed without paying your service fee.

Samsung
- https://www.samsung.com/us/support/warranty/

Apple
- Visit your  local Apple store
- https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html

What are your customer service hours?

Customer Service Representatives are available to respond Monday-Friday 8am to 8pm Eastern Time. For any questions or assistance please contact us at support@hellolori.com.

Most of the regular services you may need, like update account information or filing a claim, can be done at any time in the app or on the website. Just log into your account and Lori is there to help!


Click here to view Lori® Device Protection Brochure