Our thoughts go out to those affected by the COVID-19 pandemic and the front-line workers who are working so hard to keep all of us safe and healthy.
At Lori, we are working hard to provide uninterrupted service for our customers, while protecting the health and safety of our associates and repair technicians.
Rest assured if you need to file a claim Lori is here to help.
During this unprecedented time, our hours have been adjusted to best balance the needs of our customers and associates. Customer Service Representatives are available to respond Monday – Friday, between 8AM and 5PM Central Time. Our standard hours of 7AM – 10PM Central Time, 7 days a week, will resume as soon as possible.)
Most of the regular services you may need, like updating account information or filing a claim, can be done in the app or on the website. Just log in to your account and Lori is there to help.
If you have an urgent request outside of the above hours, please contact us at support@hellolori.com.
In the event you or someone in your household has been confirmed to have COVID-19, or is experiencing symptoms consistent with the virus, we ask that you wait until the symptoms have cleared before filing a claim. If that is not possible, we ask you to provide voluntary notification in the Additional Information section when you submit your claim. This will allow Lori to best serve you while protecting the health of our associates and repair technicians.
Our thoughts go out to you for a speedy recovery.
Yes. As always, you may schedule a repair in the app or on the website. Just log in to your account and Lori is there to help.
The response to the COVID-19 pandemic is evolving daily. Once your repair appointment is scheduled you will receive any special instructions for your area.
In the event you or someone in your household has been confirmed to have COVID-19, or is experiencing symptoms consistent with the virus, we ask that you wait until the symptoms have cleared before filing a claim. If that is not possible, we ask you to provide voluntary notification in the Additional Information section when you submit your claim. This will allow Lori to best serve you while protecting the health of our associates and repair technicians.
Our thoughts go out to you for a speedy recovery.
Yes. As always, you may report your device as lost or stolen in the app or on the website. Just log in to your account and Lori is there to help.
Yes. As always, you may report your device as lost or stolen in the app or on the website. Just log in to your account and Lori is there to help.
Our thoughts go out to you for a speedy recovery.
It is the fastest, most convenient, and customizable device protection on the market. Lori will protect your device, new or old. You choose the plan that provides the amount of coverage you need.
With Lori, you can customize your protection. Pick the plan that fits you. Lori will even cover your older models. And if you need to file a claim, Lori is fast. Schedule a repair in as fast as 4 hours and replacements sent via overnight delivery.
Anyone can sign up. Lori has your back – it doesn’t matter if you bought your device yesterday or years ago, your phone just needs to be in working order.
Lori offers coverage for iPhone and Samsung devices. Don’t worry though, we’re expanding the list of covered devices all the time. It only takes a minute to check and, if you like, you can have us email you when we add your device.
The short answer? Lori Device Protection is probably available wherever you are in the United States.
Long answer? Lori Device Protection is available in the United States, only. Lori is not available in Alaska or Hawaii.
Yes, as long as the device is on our long list of covered devices then it doesn’t matter where it was purchased.
It’s simple. Choose the plan that’s right for you, enter payment info, complete our remote diagnostic so we can ensure your device is in working order, and have peace of mind that you’ll be back up and running quickly when you have an incident.
See Lori Device Protection plan details here.
Your manufacturer warranty typically lasts for mechanical issues within the first year of ownership, after which Lori will continue your coverage for those issues as well as additional coverage you choose (e.g. cracked screen, stolen, etc.)
Great news! If you purchased a new device, it's under a manufacturer's warranty usually for 12 months from the date you received the device. Going this route, you can get your device fixed without paying your deductible.
Samsung
- https://www.samsung.com/us/support/warranty/
Apple
- Visit your local Apple store
- https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html
You should protect your device because things happen. Plain and simple. Nobody expects to break or lose their device but just about everyone does. Your life is in your phone – pictures, contacts, documents, memories. You don’t want to lose that. Some devices cost more than $1,000 to replace. Others cost hundreds to repair. You don’t want to make a broken phone worse by spending that much money to get a new one, trust me.
Of course! Before Lori can cover it however, you’ll need to get that phone fixed!
Getting started is easy! Get your free customer quote in less than a minute and choose the plan that fits you. Download the app and Lori will confirm that your phone is in good working order. Once you’ve entered your payment information and confirmed your purchase, you’ll receive your plan documents. Coverage begins the next day.
With Lori, you can customize your protection. To get your free custom quote in less than a minute, follow our simple three step process – enter your state, device information, and pick the plan that fits you.
All you need to do is provide a valid credit card when you setup your account and Lori will take care of the rest. When you pay up front for an annual plan, you’ll receive a 10% discount on your premium, just because.
No, you do not need proof of your device purchase. Your phone just needs to be in good working order.
Your coverage will begin at 12:01AM the day after you sign up and pay for coverage.
You may have one device per account. But don’t fear, Lori will soon be able to cover multiple devices with the same account (AND you’ll get a discount on your plan for each device covered after the 2nd).
Device protection is confusing. It’s a mess of paperwork and words that nobody really understands. That’s not how Lori does it. Simply file a claim by logging into the app or visiting the website and you’re good to go!
We know some require a 30-day waiting period. Not with Lori Device Protection - your coverage will begin at 12:01 the day after you sign up and pay for coverage.
The number of claims you may file vary by plan.
Starter and Essential Plans
- Repair or Replacement due to mechanical breakdown or water damage – Up to 2 claims per 12 consecutive month period
No Worries and Spoil Me Plans
- Repair or Replacement due to mechanical breakdown or water damage – Up to 2 claims per 12 consecutive month period
- Lost or Stolen Device – Up to 1 claim per 12 consecutive month period
Good Question. Claim limits are per plan, not per account. So, each device you cover has its own limits.
Simply schedule a repair by logging into the app or visiting the Lori website and you're good to go!
Lori has repair technicians ready to meet you at the location you chose, Monday-Saturday, 9AM-6PM. You can schedule a repair in as fast as 4 hours*. The time required for your specific repair may vary depending on the device being repaired and when you schedule.
*iPhone 11 Owners – Repairs are usually scheduled several days into the future for your device due to part availability. But rest assured, Lori is doing everything to get you up and running as fast as she can.
Lori will overnight you your replacement device as soon as possible. Most of the time, Lori can get it to you by the next day, but sometimes it might take 2 days based on your location.
Of course! Lori Device Protection customers may be eligible for one or more discounts, depending on which plan you purchase.
1. When you pay up front for an annual plan, you’ll receive a 10% discount on your premium, just because.
2. When you purchase the Spoil Me plan, Lori’s most comprehensive plan, you are eligible for a claims free discount of 15% after going claims free for 12 consecutive months.
We’d hate to see you go! If you choose to cancel your plan, you may do so at anytime.
