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Upgrade BrowserSave up to $360 per repair with Lori® Device Protection
With dynamic plans & more coverage options, Lori is hard to beat. Pay monthly or up-front for a full year. Cancel anytime, no questions asked.
With dynamic plans & more coverage options than anyone else, Lori is hard to beat. Pay monthly or save 10% by purchasing an annual contract. Cancel anytime, no questions asked.
Most plans make you buy coverage within 30 days. We didn't think that was fair, so we opened up our plans to everyone. 🤗
Get a no-obligation hassle-free quote in less than a minute! 🔥
Our in-app Tech Check confirms your phone’s health - this is how we can cover older or used devices
Access your policy & manage your account any time of day
Instantly file claims
Access to customer support with a real human!
Manage everything from the app, no lengthy paperwork or hold music!
Questions and concerns are handled by our best people.
Drop us a line.
support@hellolori.com
(We respect your privacy. Your email address will not be sold or used for any other purpose.)
Great news! If you purchased a new device, it's under a manufacturer's warranty usually for 12 months from the date you received the device. Going this route, you can get your device fixed without paying your service fee.
Samsung
- https://www.samsung.com/us/support/warranty/
Apple
- Visit your local Apple store
- https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html
Customer Service Representatives are available to respond Monday-Friday 8am to 8pm Eastern Time. For any questions or assistance please contact us at support@hellolori.com.
Most of the regular services you may need, like update account information or filing a claim, can be done at any time in the app or on the website. Just log into your account and Lori is there to help!
If you choose to cancel your plan, you may do so at any time. You may cancel coverage at any time online at HelloLori.com, through the Lori app, or by calling 1-866-FOR-LORI (1-866-367-5674), and receive an applicable refund, if any, as described in your state specific coverage documents.
To cancel in the app, simply navigate to Manage Account, select Manage Device, select the Device Name of the device you no longer want protected, and select Cancel Coverage.