Lori logo: A phone with a helmet holding a magnifying glass and an umbrella, while also wearing a lifesaver

Lori® Device Protection

Important changes are coming to Lori® Device Protection Plans.

Starting on July 12, 2023, Lori Device Protection plans will no longer be sold. If you have a Starter, Essential, No Worries, or Spoil Me plan, we’ll continue to support your device until the end of your plan term. As of the last date of your plan term, we are electing to non-renew your current plan per your coverage documents. As a result, your protected device will no longer be covered once your current policy ends.

Online account services are no longer available, beginning on March 1, 2024. To get customer support for Lori® Device Protection, please contact us at support@hellolori.com.

Lori Smart(er) Phone Protection
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Assurant, Inc., a licensed insurance agent.
*This benefit is available for select plans only.
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Frequently Asked Questions
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How do I contact customer support?

Customer service representatives are available to respond Monday – Friday, 8am to 8pm eastern time. For assistance, please contact us at support@hellolori.com.

To request the deletion of your Lori® Device Protection account data, please send an email to support@hellolori.com.

How do I leverage my manufacturer warranty to get my device fixed?

Great news! If you purchased a new device, it's under a manufacturer's warranty usually for 12  months from the date you received the device. Going this route, you can get your device fixed without paying your service fee.

Samsung
‍- https://www.samsung.com/us/support/warranty/

Apple
- Visit your  local Apple store
- https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html

What are your customer service hours?

Customer Service Representatives are available to respond Monday-Friday 8am to 8pm Eastern Time. For any questions or assistance please contact us at support@hellolori.com.

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Click here to view Lori® Device Protection Brochure
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What our customers are saying

Customer service is top notch and communication is the best I have ever dealt with for any company!!! You get responses from an actual human! Don't question having coverage from Lori, just get it. You will be thankful you did!
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Shannon from Oregon

👆 to read the full story!‍

It's a good thing my phone was protected by Lori. My iPhone was dropped face flat and they were able to resolve my issue that weekend to which I was very surprised. I will definitely be using Lori to protect all my devices.

Cole From Ohio

Lori revolutionized the way phone insurance is handled. They simply blew my mind by the entire process. I will remain a customer. Simply incredible.
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Eugene from New Jersey

★★★★★
Fast, and easy!
Got my quote in under 10 minutes. Much easier and less expensive than I could have imagined!
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App Store Review

It's a good thing my phone was protected by Lori. My iPhone was dropped face flat and they were able to resolve my issue that weekend to which I was very surprised. I will definitely be using Lori to protect all my devices.

Cole From Ohio

Customer service is top notch and communication is the best I have ever dealt with for any company!!! You get responses from an actual human! Don't question having coverage from Lori, just get it. You will be thankful you did!

Shannon from Oregon

Lori revolutionized the way phone insurance is handled. They simply blew my mind by the entire process. I will remain a customer. Simply incredible.

Eugene from New Jersey

★★★★★
Fast, and easy!
Got my quote in under 10 minutes. Much easier and less expensive than I could have imagined!

App Store Review

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© 2024 Assurant, Inc. All rights reserved.
Assurant, Inc is a licensed insurance agent, 1507 LBJ Freeway, Suite 500, Farmers Branch, TX, 75234.
It receives compensation based on the premiums for the policies it sells. Further information is available upon request.
Starter

Nothing basic about it.

Coverage for mechanical breakdowns after your manufacturer’s warranty expires. It’s like a second chance on your warranty.
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Plan Details
‍It seems like phones only start to act up the second their warranty expires. Don’t sweat it though. With the Starter plan you can file up to two claims per year. Just pay the service fee, and I’ll get you fixed right up!
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What’s Covered
‍Battery Failure
Button Failure
Charging Port Failure
Headphone Jack Failure
Wi-Fi Antenna Failure
Bluetooth Antenna Failure
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Service Fee
‍A service fee of $59.00* is applied to repairs covered under this plan. The service fee is applied to each scheduled repair appointment. You are eligible for two (2) scheduled repair appointments in each 12-month period.
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Start Instant Quote to See Your Price


‍*The sample service fee is based on iPhone 7 (32GB). Your fee may be lower or higher based on the specific phone you cover.

Essential

Got butterfingers?

No problem! The Essential plan covers accidental damage and any mechanical breakdowns!‍
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Plan Details
‍According to physics, all phones land screen-side down when you drop them. Every. Single. Time. Or so it seems! Anyway, with the Essential plan, you can submit up to two claims per year for any hardware malfunctions or accidental damage like cracks, bumps, and spills. Just pay the $59.00* service fee and I’ll be right over to get you and your phone back in order.
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Coverages:

Cracked Screen
Liquid Damage
Speaker Damage
Microphone Damage
Front Camera Failure
Back Camera Failure
Accelerometer Failure
Battery Failure
Button Failure
Charging Port Failure
Headphone Jack Failure
Wi-Fi Antenna Failure
Bluetooth Antenna Failure

Service Fee
A service fee of $59.00* is applied to repairs covered under this plan. The service fee is applied to each scheduled repair appointment. You are eligible for two (2) scheduled repair appointments in each 12-month period.
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Start Instant Quote to See Your Price


*The sample service fee is based on iPhone 7 (32GB). Your fee may be lower or higher based on the specific phone you cover.

No Worries

I’ve got your back.

Breakdowns, accidental damage, and lost and stolen phones won’t slow you down anymore.

Plan Details
When’s the last time you planned to lose your phone? Never? When’s the last time you misplaced your phone? Oh, a few days ago? Nobody expects to lose their devices, but we all do, and you can be prepared for it! Instead of shelling out another thousand dollars, you can have your lost or stolen phone replaced, usually by the next day.

Plus, you can still submit up to two claims per year for something that just stops working OR if you accidentally break your phone.
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Coverages:

Theft Replacement
Loss Replacement
Cracked Screen
Liquid Damage
Speaker Damage
Microphone Damage
Front Camera Failure
Back Camera Failure
Battery Failure
Button Failure
Charging Port Failure
Headphone Jack Failure
Wi-Fi Antenna Failure
Bluetooth Antenna Failure

Service Fee
A service fee of $59.00* is applied to repairs covered under this plan. The service fee is applied to each scheduled repair appointment. You are eligible for two (2) scheduled repair appointments in each 12-month period.

A deductible of $89.00* is applied to replacement claims for a lost or stolen device. You are eligible for one (1) replacement claim in each 12-month period.
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Start Instant Quote to See Your Price


*The sample service fee and deductible are based on iPhone 7 (32GB). Your fee may be lower or higher based on the specific phone you cover.

Spoil Me

My very best plan!

Everything from my “No Worries” plan and I’ll cut your deductible for a broken phone in half, plus throw in a claims-free discount. Indulge in the peace of mind (and perks!).
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Plan Details
All the bells and whistles! Coverage for anything that might happen with up to two claims per year for accidents or in case your phone stops working, and one claim per year for losing your phone or having it stolen, just like the No Worries Plan.

Plus, two great exclusive features:
1. Service Fees that are cut in half for repair or part failure (vs. my other plans)
2. A 15% reduction in your plan costs if you go 12 months without a claim

Coverages:

Theft Replacement
Loss Replacement
Cracked Screen
Liquid Damage
Speaker Damage
Microphone Damage
Front Camera Failure
Back Camera Failure
Battery Failure
Button Failure
Charging Port Failure
Headphone Jack Failure
Wi-Fi Antenna Failure
Bluetooth Antenna Failure

Service Fee
A service fee of $29.00* is applied to repairs covered under this plan. The service fee is applied to each scheduled repair appointment. You are eligible for two (2) scheduled repair appointments in each 12-month period.

A deductible of $89.00* is applied to replacement claims for a lost or stolen device. You are eligible for one (1) replacement claim in each 12-month period.
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Start Instant Quote to See Your Price


*The Sample service fee and deductible are based on iPhone 7 (32GB). Your service fee and deductible may be lower or higher based on the specific phone you cover.