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Starting on July 12, 2023, Lori Device Protection plans will no longer be sold. If you have a Starter, Essential, No Worries, or Spoil Me plan, we’ll continue to support your device until the end of your plan term. As of the last date of your plan term, we are electing to non-renew your current plan per your coverage documents. As a result, your protected device will no longer be covered once your current policy ends.
We made Lori for people just like us: people who care about their smartphones. We provide people with device protection when they need it most, helping our customers stay connected to family, friends, and colleagues.
As we continue to serve our current customers with their device protection needs, Lori® Device Protection products will no longer be available. If you have a Starter, Essential, No Worries, or Spoil Me plan, we’ll continue to support your device until the end of your plan term.
We look forward to upgrading our product offerings to deliver an even better service in 2023.
If you choose to cancel your plan, you may do so at any time. You may cancel coverage at any time online at HelloLori.com, through the Lori app, or by calling 1-866-FOR-LORI (1-866-367-5674), and receive an applicable refund, if any, as described in your state specific coverage documents.
To cancel in the app, simply navigate to Manage Account, select Manage Device, select the Device Name of the device you no longer want protected, and select Cancel Coverage.
Great news! If you purchased a new device, it's under a manufacturer's warranty usually for 12 months from the date you received the device. Going this route, you can get your device fixed without paying your service fee.
- Visit your local Apple store
Customer Service Representatives are available to respond Monday-Friday 8am to 8pm Eastern Time. For any questions or assistance please contact us at firstname.lastname@example.org.
Most of the regular services you may need, like update account information or filing a claim, can be done at any time in the app or on the website. Just log into your account and Lori is there to help!
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Customer service is top notch and communication is the best I have ever dealt with for any company!!! You get responses from an actual human! Don't question having coverage from Lori, just get it. You will be thankful you did!
Shannon from Oregon
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It's a good thing my phone was protected by Lori. My iPhone was dropped face flat and they were able to resolve my issue that weekend to which I was very surprised. I will definitely be using Lori to protect all my devices.
Cole From Ohio
Lori revolutionized the way phone insurance is handled. They simply blew my mind by the entire process. I will remain a customer. Simply incredible.
Eugene from New Jersey
Fast, and easy!
Got my quote in under 10 minutes. Much easier and less expensive than I could have imagined!
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