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Upgrade BrowserWant unlimited front screen repairs?
Lori has your back.
Pick the plan that's right for you. With dynamic plans & more coverage options than anyone else, Lori is hard to beat. You have the option to pay monthly or up-front for a full year. Either way, you can cancel at any time, no questions asked.
With dynamic plans & more coverage options, Lori is hard to beat. Pay monthly or up-front for a full year. Cancel anytime, no questions asked.
Most plans make you buy coverage within 30 days. We didn't think that was fair, so we opened up our plans to everyone. 🤗
Get a no-obligation hassle-free quote in less than a minute! 🔥
Our in-app Tech Check confirms your phone’s health - this is how we can cover older or used devices
Access your policy & manage your account any time of day
Instantly file claims
Access to customer support with a real human!
Manage everything from the app, no lengthy paperwork or hold music!
Questions and concerns are handled by our best people.
Drop us a line.
support@hellolori.com
(We respect your privacy. Your email address will not be sold or used for any other purpose.)
Lori offers convenient device protection to consumers at any time. Pick the plan that fits you. Lori will even cover your older models, as long as the device is still in good operational condition. And if you need to file a claim, Lori is fast. In just a few minutes you can schedule a repair appointment as soon as same or next day.
Almost anyone is eligible for Lori Device Protection. Lori has your back - it doesn't matter if you bought your device yesterday or years ago. We can provide protection for almost every popular model as long as it is in working order.
The short answer? Almost everywhere in the US. Long answer? Lori Device Protection is available in the continental United States, only. Lori is not available in Alaska, Hawaii, or New York.
Your manufacturer warranty typically covers mechanical issues within the first year of ownership, after which Lori will provide protection for those issues as well as other additional coverages (e.g. cracked screen, liquid damage, power surge, etc.).
Great news! If you purchased a new device, it's under a manufacturer's warranty usually for 12 months from the date you received the device. Going this route, you can get your device fixed without paying your service fee.
Samsung
- https://www.samsung.com/us/support/warranty/
Apple
- Visit your local Apple store
- https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html
Simply schedule a repair by logging into the app or visiting the Lori website and you're good to go! If you need additional assistance, please reach out to support@hellolori.com.
Customer Service Representatives are available to respond Monday-Friday, between 8am and 5pm Central Time. For any questions or assistance please contact us at support@hellolori.com.
Most of the regular services you may need, like update account information or filing a claim, can be done at any time in the app or on the website. Just log into your account and Lori is there to help!