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Phone Protection Reimagined

Save up to $360 per repair with Lori® Device Protection


Lorica, LLC.
, a licensed insurance agent.

Save with Lori and
only pay for the coverage you need

Only pay for the coverage you need

Fast, free,
instant quotes

Repairs in as fast as 24 hours
for approved claims

Pick the plan that's right for you

With dynamic plans & more coverage options, Lori is hard to beat. Pay monthly or up-front for a full year. Cancel anytime, no questions asked.

Essential Plan

Service Fees

Service fee up to $99* applies:
Service fees dependent on mobile device make and model.

Covers parts and labor required to repair damaged or defective elements of your Protected Device as specified in your service contract, as well as pre-paid shipping charges anywhere in the United States of America if mail-in service is required.

Eligible for two (2) Breakdown or Damage claims during the up to twelve (12) month term. There are unlimited power surge claims. Unlimited cracked front screen claims with a $49* service fee.
*Plus applicable tax
Service fee discount

  • Up to 50% off all Repair Service Fees.
  • Up to 50% off all Replacement Service Fees for Theft claims. (Theft claim Service fee up to $209 applies depending upon your mobile device.)
15% Claims-free discount

If you are claims-free for 12 consecutive months and remain claims-free, your price will be reduced by 15% at your next plan renewal.

Essential

$
3-9
per device per month
plus applicable tax
Breakdown
  • Battery
  • Bluetooth
  • Button(s)
  • Charging Port
  • WiFi
Power surge
Damage
  • Accelerometer
  • Back Glass
  • Camera
  • Front Screen
  • Liquid Damage
  • Microphone
  • Speaker
Perks!
  • Unlimited front screen repairs - $49 service fee plus applicable tax
Spoil Me Plan

Service Fees

Service fee up to $49* applies for Breakdown, Power Surge,
or Damage claims & deductible up to $209* applies for replacement due to Theft:

Service fees and deductible dependent on mobile device make and model.

Covers parts and labor required to repair damaged or defective elements of your Protected Device as specified in your service contract, Theft replacement as specified in your Insurance Policy, as well as pre-paid shipping charges anywhere in the United States of America if mail-in service is required.

Eligible for two (2) Breakdown or Damage claims during the up to twelve (12) month term and one (1) Theft claim. There are unlimited power surge claims and defective battery replacement. Unlimited cracked front screen claims with a $29* service fee.
*Plus applicable tax
Lower service fee/deductible
  • Up to 50% lower service fees.
  • Reduced deductibles for Theft claims. (Theft claim Deductible up to $209 applies depending upon your mobile device make and model.)
15% claims free discount
If you are claims-free for 12 consecutive months and remain claims-free, your price will be reduced by 15% at your next plan renewal.

Spoil Me

$
7-15
per device per month
plus applicable tax
Breakdown
  • Battery
  • Bluetooth
  • Button(s)
  • Charging Port
  • WiFi
Power surge
Damage
  • Accelerometer
  • Back Glass
  • Camera
  • Front Screen
  • Liquid Damage
  • Microphone
  • Speaker
Theft Coverage
  • Theft Replacement
Even More Perks!
  • Unlimited front screen repairs - $29 service fee plus applicable tax
  • Unlimited Battery replacement
  • Lower service fee/deductible
  • 15% claims-free discount
Price varies based on device make and model.
Choose a single or monthly payment. Plans offer up to a 12-month term with auto-renewal.

Typical out-of-pocket repair costs

With dynamic plans & more coverage options than anyone else, Lori is hard to beat. Pay monthly or save 10% by purchasing an annual contract. Cancel anytime, no questions asked.

CRACKED
SCREEN
$170+
CAMERA
$130+
BATTERY
$150+
Ports
$130+
buttons
$150+
Microphone
$130+

All of Lori's plans are available to devices new or well-loved

Most plans make you buy coverage within 30 days. We didn't think that was fair, so we opened up our plans to everyone. 🤗

Get a no-obligation hassle-free quote in less than a minute! 🔥

Plan enrollment is dependent on the device passing a digital and physical inspection through the Lori app

Our app brings game changing
tech to phone protection
‍‍

  • Our in-app Tech Check confirms your phone’s health - this is how we can cover older or used devices

  • Access your policy & manage your account any time of day

  • Instantly file claims

  • Access to customer support with a real human!

Claims in the palm of your hand

Manage everything from the app, no lengthy paperwork or hold music!

Our team is here for you

Questions and concerns are handled by our best people.
Drop us a line.

support@hellolori.com


(We respect your privacy. Your email address will not be sold or used for any other purpose.)

FAQ
‍‍

How do I leverage my manufacturer warranty to get my device fixed?

Great news! If you purchased a new device, it's under a manufacturer's warranty usually for 12  months from the date you received the device. Going this route, you can get your device fixed without paying your service fee.

Samsung
- https://www.samsung.com/us/support/warranty/

Apple
- Visit your  local Apple store
- https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html

What are your customer service hours?

Customer Service Representatives are available to respond Monday-Friday 8am to 8pm Eastern Time. For any questions or assistance please contact us at support@hellolori.com.

Most of the regular services you may need, like update account information or filing a claim, can be done at any time in the app or on the website. Just log into your account and Lori is there to help!


How do I cancel my plan?

If you choose to cancel your plan, you may do so at any time. You may cancel coverage at any time online at HelloLori.com, through the Lori app, or by calling 1-866-FOR-LORI (1-866-367-5674), and receive an applicable refund, if any, as described in your state specific coverage documents.

To cancel in the app, simply navigate to Manage Account, select Manage Device, select the Device Name of the device you no longer want protected, and select Cancel Coverage.

Click here to view Lori® Device Protection Brochure

Lori® Device Protection

Lori Smart(er) Phone Protection
👋 Hi! I'm Lori.  Get a personalized quote in less than a minute.
Lorica, LLC., a licensed insurance agent.
*This benefit is available for select plans only.

What our customers are saying

It's a good thing my phone was protected by Lori. My iPhone was dropped face flat and they were able to resolve my issue that weekend to which I was very surprised. I will definitely be using Lori to protect all my devices.

Cole From Ohio

Lori revolutionized the way phone insurance is handled. They simply blew my mind by the entire process. I will remain a customer. Simply incredible.


Eugene from New Jersey

★★★★★
Fast, and easy!
Got my quote in under 10 minutes. Much easier and less expensive than I could have imagined!


App Store Review

It's a good thing my phone was protected by Lori. My iPhone was dropped face flat and they were able to resolve my issue that weekend to which I was very surprised. I will definitely be using Lori to protect all my devices.

Cole From Ohio

Customer service is top notch and communication is the best I have ever dealt with for any company!!! You get responses from an actual human! Don't question having coverage from Lori, just get it. You will be thankful you did!

Shannon from Oregon

Lori revolutionized the way phone insurance is handled. They simply blew my mind by the entire process. I will remain a customer. Simply incredible.

Eugene from New Jersey

★★★★★
Fast, and easy!
Got my quote in under 10 minutes. Much easier and less expensive than I could have imagined!

App Store Review

FAQ
‍‍

How do I leverage my manufacturer warranty to get my device fixed?

Great news! If you purchased a new device, it's under a manufacturer's warranty usually for 12  months from the date you received the device. Going this route, you can get your device fixed without paying your service fee.

Samsung
- https://www.samsung.com/us/support/warranty/

Apple
- Visit your  local Apple store
- https://www.apple.com/legal/warranty/products/ios-warranty-document-us.html

What are your customer service hours?

Customer Service Representatives are available to respond Monday-Friday 8am to 8pm Eastern Time. For any questions or assistance please contact us at support@hellolori.com.

Most of the regular services you may need, like update account information or filing a claim, can be done at any time in the app or on the website. Just log into your account and Lori is there to help!


What’s next for Lori® Device Protection products?

We made Lori for people just like us: people who care about their smartphones. We provide people with device protection when they need it most, helping our customers stay connected to family, friends, and colleagues.

As we continue to serve our current customers with their device protection needs, Lori® Device Protection products will no longer be available. If you have a Starter, Essential, No Worries, or Spoil Me plan, we’ll continue to support your device until the end of your plan term.

We look forward to upgrading our product offerings to deliver an even better service in 2023.

How do I cancel my plan?

If you choose to cancel your plan, you may do so at any time. You may cancel coverage at any time online at HelloLori.com, through the Lori app, or by calling 1-866-FOR-LORI (1-866-367-5674), and receive an applicable refund, if any, as described in your state specific coverage documents.

To cancel in the app, simply navigate to Manage Account, select Manage Device, select the Device Name of the device you no longer want protected, and select Cancel Coverage.

Click here to view Lori® Device Protection Brochure